Shipping policy

1. Shipping Costs

Shipping is Free for all products. This amount will be applied to your total at checkout.

2. Processing & Delivery Times

  • Order Processing: We get to work right away! All orders are processed within 24 hours of receipt. Orders placed on weekends or holidays will be processed on the next business day.
  • Estimated Delivery: Once processed, your order will typically arrive within 3-5 business days.
  • The Fine Print: Delivery windows are estimates provided by our carriers and are not guaranteed. If your order is experiencing an unusual delay, please contact us at service@phaf.shop and we’ll be happy to look into it for you.

3. Shipping Locations

We currently ship within the continental United States. Please note that shipping to Alaska and Hawaii is not available at this time.

 Pro-Tip: Keep an eye out for our seasonal promotions—we occasionally offer Limited-Time Free Shipping events for our community.

4. Tracking Your Order

Once your order is on its way, you will receive a confirmation email containing your tracking number. You can monitor your shipment’s progress through the link provided in the email, directly on our website, or via the carrier’s tracking portal.

5. Damaged or Lost Packages

  • Damaged Items: Please inspect your package immediately upon arrival. If an item is damaged, contact us within 48 hours of receipt so we can make it right.

  • Lost Packages: If your tracking information stops updating or the package is lost in transit, please reach out to us so we can assist in resolving the issue.

  • Pro-Tip: We always recommend selecting the Shipping Protection option at checkout for the fastest resolution of lost or damaged claims.

6. International Shipping

Currently, Phaf Inc only ships within the United States. We do not offer international shipping at this time.

7. Changes to Orders

Need to pivot? We allow changes to shipping addresses or order cancellations within 24 hours of purchase. Once the processing window has passed, we are unable to modify or cancel the order.

8. Contact Information

For any questions or concerns regarding your shipment, please reach out to our team at: service@phaf.shop.

9. Policy Updates

Last Updated: December 2025 We reserve the right to update this policy at any time. All changes will be posted directly to this page.

Thank you for choosing Phaf Inc!